Refunds Policy
Refund Policy – Strowes Kicks
At Strowes Kicks, your satisfaction is our priority. We understand that sometimes a purchase may not meet your expectations, and we’re here to help. Please review our detailed refund policy to ensure a smooth and hassle-free process.
Eligibility for Refunds
- Time-frame:
- All Sales are FINAL, you can ONLY request a refund within 7 days of receiving your order that is damaged or incorrect.
- Condition of Items:
- To be eligible for a refund, items must be:
- Unworn, unused, and in their original condition.
- Returned in the original packaging, including all tags, accessories, and inserts.
- Exclusions:
- Items marked as final sale or non-refundable at the time of purchase.
- Damaged or defective products caused by misuse, improper handling, or wear and tear.
How to Request a Refund
- Initiate the Process:
- Contact our Customer Service Team at stroweskicks@gmail.com, with your order number, reason for the return, and photos of the product if applicable.
- Approval:
- Once your request is reviewed, we’ll notify you of the approval or rejection of your refund. If approved, you will receive detailed instructions on how to return the product.
- Shipping the Return:
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
- Use a tractable shipping method to ensure the safe return of your item.
Refund Processing
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-10 business days and issued to your original payment method.
- Please note that it may take additional time for your bank or credit card provider to reflect the refund in your account.
Exchanges
- There are no exchanges for different products
Defective or Incorrect Items
- If you receive a defective or incorrect item, please contact us immediately at stroweskicks@gmail.com. We will cover all shipping costs and provide a replacement or refund promptly.
Contact Us
For further assistance, please reach out to our Customer Service Team at:
- Email: stroweskicks@gmail.com
We’re here to make your shopping experience at Strowes Kicks as seamless as possible. Thank you for choosing us!